Betting Rules

Betting is available only to people who are legally permitted to use gambling services in their place of residence. You must meet the applicable minimum age requirement and comply with all laws that apply to you. It is your responsibility to establish that online gambling is lawful for you before creating an account or placing a bet.

You may be required to register an account and provide accurate, current and complete information. An account must be used only by the person to whom it is registered. You must keep your login details secure and must not allow another person to place bets through your account. BetJohn Casino may take reasonable steps to verify your identity, age, location, payment method or source of funds where required.

Only one account may be permitted for each player, unless the applicable account terms state otherwise. Duplicate, linked or incorrectly registered accounts may be reviewed. If an account is suspended, closed or subject to a restriction, you must not attempt to bypass that action by opening another account or using another person’s account.

• All information supplied by you must be truthful and kept up to date.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not use automated software, bots, scripts or other tools intended to interfere with the service or gain an unfair advantage.
• You must not collude with other players, manipulate outcomes or exploit a technical or pricing error.
• You must follow any additional instructions, limits or rules displayed for the relevant game, market or promotion.
• You must use only payment methods that are authorised for your account and available through the service.

You are responsible for reviewing the information shown before you play. This includes the game name, market, selection, stake, odds or price where shown, potential return and any special conditions. If information is unclear, you should not place the bet until you have checked the relevant game rules or obtained clarification through the available support process.

Games and bets are settled using the result or outcome determined under the rules for the relevant product. For casino games, the result is determined by the game system and the applicable game rules. For event-based or other markets, settlement may depend on an official result, recognised information source or the specific settlement provision shown for that market.

The result of a game or event may remain pending until the required information is available and verified. A delay in settlement does not, by itself, change the outcome. Where an event is postponed, abandoned, interrupted, rescheduled or affected by a material change, the relevant market rules will determine whether the bet remains active, is settled, is cancelled or is treated in another way.

• A winning bet is settled according to the confirmed odds, price or return applicable to the accepted bet.
• A losing bet does not qualify for a return unless a particular rule provides otherwise.
• A void or cancelled bet is handled under the rules for that game, market or bet type.
• Where a bet includes multiple selections, each selection may be assessed under its own result and conditions.
• A result can be amended if an official correction, manifest error or other valid settlement reason is identified.
• A pending bet may remain unresolved until the relevant result or account review has been completed.

BetJohn Casino may correct an obvious error in a published result, price, game description or settlement. This may include an error caused by a technical fault, incorrect data, human mistake or an unusual system issue. If a correction affects your account balance, the balance may be adjusted to reflect the correct settlement.

Casino game rules

Each casino game may have its own rules covering the objective, available options, winning combinations, paytable, bonus features, round completion and settlement. You should read the information provided within the game before playing. If a game is interrupted, the outcome may be determined by the game record, server information or the applicable technical rules. Uncompleted rounds may be reviewed before a final decision is made.

Where the result of a game is recorded by the game system, that record may be used to assess the outcome. If there is a disagreement between information shown on a screen and the underlying system record, the applicable game rules and available technical records will be considered when determining the result.

If you believe that a bet was recorded incorrectly, a result was settled incorrectly or a technical issue affected your account, review your bet history and raise the matter through the available support process. Include the relevant date, game or market, transaction information and any reference shown in your account. Providing clear information can help the matter be reviewed efficiently.

Complaints are considered under the applicable complaints procedure and account terms. You may be asked to provide information to confirm account ownership or clarify the issue. A review may include account records, transaction logs, game data, settlement information and other relevant records. The final outcome will be based on the applicable rules and available evidence.

Play within your limits

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not exceed it. Take regular breaks, avoid chasing losses and do not gamble when you are distressed, tired or under the influence of alcohol or other substances. If gambling no longer feels enjoyable or manageable, stop playing and use the responsible gambling tools and support options made available to you.

• Set spending and time limits that reflect what you can comfortably afford.
• Keep gambling separate from essential household expenses.
• Do not borrow money or sell possessions to fund gambling.
• Consider a temporary break, account restriction or self-exclusion if you need help controlling your play.
• Seek independent professional support if gambling is causing financial, personal or emotional difficulties.
• Do not chase losses or increase your stakes in an attempt to recover money.

These Betting Rules may be updated when services, game features, legal requirements or operating procedures change. The current version published on the website applies from its stated effective date. You should review the rules regularly, particularly before using a new game or betting feature. If any provision conflicts with a specific game rule or the Terms and Conditions, the document identified as controlling for that matter will apply.

If you do not understand a rule, condition or feature, do not place a bet until you have reviewed the relevant information. By continuing to use the service after an updated version becomes effective, you may be treated as having accepted the revised rules, subject to any rights and requirements that apply under the relevant terms and law.